Thank you for choosing Supplement Labs for your health and wellness needs. Our Refund Policy outlines the terms and conditions applicable to refunds for products purchased through our online store. We aim to provide a transparent and fair process should any issues arise.

1. Refund Eligibility

a. Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 24 hours of receiving the item. We will provide guidance on returning the product. Once the item has been inspected and the issue verified, we will issue a replacement or process a refund.

b. Incorrect Products
If you receive an item that differs from what you ordered, notify us within 24 hours. We will assist you with the return process. After confirming the error, we will arrange a replacement or refund.

c. Unsatisfactory Products
If you are not satisfied with a product for any reason, please contact us within 24 hours of receiving it. While we strive for customer satisfaction, refunds for dissatisfaction are handled on a case-by-case basis at our discretion.

2. Refund Process

a. Contact Us
To begin a refund request, email us at info@supplementlabs.co.za
within the applicable timeframe.

b. Return Authorisation
If your request is eligible, we will issue a return authorisation along with instructions for sending the item back to us.

c. Return Shipping
Products must be securely packaged for return. Unless otherwise stated, customers are responsible for return shipping costs.

d. Refund Issuance
Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.
If approved, refunds will be processed back to the original payment method. No cash refunds will be issued.
Refunds will only be processed once the original transaction has cleared and reflected in our account.

3. Exceptions

• Promotional or Sale Items: Products purchased during sales or promotions are generally non-refundable.
• Gift Cards: Gift cards are non-refundable.

4. Contact Information

If you have any questions or concerns regarding this Refund Policy, please reach out to us at:
info@supplementlabs.co.za

5. Policy Updates

Supplement Labs reserves the right to update or modify this Refund Policy at any time. Any changes will take effect immediately and will be published on our website.

By completing a purchase through Supplement Labs, you acknowledge and agree to the terms set out in this Refund Policy. We value your trust and are committed to providing a reliable and supportive shopping experience.