We are committed to providing efficient and reliable shipping services for all orders placed through our website. This shipping policy outlines our processes, costs, timelines, and any relevant terms to ensure a smooth delivery experience for our customers in South Africa and beyond.

Shipping Methods and Partners:
We partner with Bob Go for all courier services to handle domestic and international shipments.
Standard shipping is available for all orders within South Africa. Express shipping options may be selected at checkout for faster delivery. International shipping is available to select countries; please check availability during checkout.

Processing Times:
Orders are typically processed within 1-2 business days after payment confirmation. Processing may take longer during peak periods, holidays, or due to stock availability. You will receive a confirmation email once your order has been processed and shipped.

Shipping Costs:
Shipping fees are calculated at checkout based on order weight, destination, and selected method. Free shipping may apply to orders over a certain value (e.g., R650 within South Africa); promotions will be noted on the site. Additional fees may apply for remote areas, international customs, or express options.

Delivery Estimates:
Domestic deliveries within South Africa: 2-5 business days via standard shipping. Express domestic: 1-2 business days. International deliveries: 7-14 business days, depending on destination and customs processing. Delays may occur due to weather, customs, or carrier issues; we are not responsible for
such delays.

Tracking and Updates:
A tracking number will be provided via email once your order ships. You can track your package through the Bob Go portal or our website account dashboard. If your order is delayed or lost, contact us for assistance.

Order Changes and Cancellations:
Changes or cancellations must be requested within 24 hours of order placement. Once shipped, orders cannot be altered; refer to our returns policy for post-delivery options.

International Shipping Considerations:
Customers are responsible for any duties, taxes, or customs fees imposed by their country. We comply with South African export regulations for all shipments.

Contact Us:
For shipping inquiries, email us at info@supplementlabs.co.za or visit our contact page.